Ensuring the best possible customer journey experience, Conexus Recovery has invested in the latest state of the art Contact Centre solution
that intelligently routes all customer interactions to our collections agents whilst integrating fully with our collections system.
This enables Conexus Recovery to schedule, analyse trends and improve the customer experience. Omni channel routing is available to deliver phone calls,
text messages, emails, web chats or voicemails to our agents’ queues where they have predefined SLA’s to handle those communications.
A flexible Contact Centre solution for inbound, outbound and blended environment
We can switch seamlessly between inbound and outbound customer service with our Contact Centre tools
Mobile Field Agents
Our field agents are equipped with a secure mobile device that enables them to carry out visits to properties and businesses for ons ite visits
with real-time information controlled centrally from our operation in Coleraine. All visits are individually assessed and route planned to enable our agents
to carry out as many visits as possible in a timely and cost effective order.
State of the art technology
For further information on technoology in use at Conexus
and how we can help your business, whether it's in Debt Recovery
or Utility Services visits, contact us using the above details