Technology
Maximising Technology at Conexus Recovery
Ensuring the best possible customer journey experience, Conexus Recovery has invested in the latest state of the art Contact Centre solution that intelligently routes all customer interactions to our collections agents whilst integrating fully with our collections system. This enables Conexus Recovery to schedule, analyse trends and improve the customer experience. Omni channel routing is available to deliver phone calls, text messages, emails, web chats or voicemails to our agents’ queues where they have predefined SLA’s to handle those communications.
A flexible Contact Centre solution for inbound, outbound and blended environment
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Inbound
Handle inbound customer service issues from channels including voice, chat, email, SMS, social, and more.
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Outbound
Our no-pause predictive dialer ensures we connect with more customers and drive more collections.
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Blended
We can switch seamlessly between inbound and outbound customer service with our Contact Centre tools
Mobile Field Agents
Our field agents are equipped with a secure mobile device that enables them to carry out visits to properties and businesses for ons ite visits with real-time information controlled centrally from our Field Management system. All visits are individually assessed and route planned to enable our agents to carry out as many visits as possible in a timely and cost effective order.