Latest News


Conexus Recovery gain ISO 9001:2015 certification

We're extremely pleased to announce that Conexus Recovery have achieved certification in the internationally recognised ISO 9001:2015 standard. The independent assessment was conducted by the British Standards Institute (BSI), a leading certification body, and demonstrates our continuing commitment to delivering excellent customer service and quality including robust process controls.

Stephen Smith, Director of Operations at Conexus Recovery said, "We are thrilled to have achieved ISO 9001:2015 certification. It really does show how committed we are at Conexus Recovery to providing the very best service we can offer, we want our current and future clients to know that they are in safe hands when dealing with Conexus Recovery & Field Services and get the best quality solution we can supply."

Live Chat

Conexus Recovery adds Live Chat to its website

Conexus Recovery is proud to announce that a Live Chat function has been added to its website, allowing another method for customers to communicate directly with one of our agents in the contact centre. The chat service is discreet, confidential and is serviced by experienced agents to discuss all debt related queries.

This service will allow access to our contact centre for disabled customers who may be hard of hearing or who have speech difficulties. Conexus is always looking at ways of improving our customers experience and the Live Chat service is another way we are looking at technology to enhance our service.

UVDB Audit Success

Achilles UVDB Audit Success for Conexus Recovery

Conexus Recovery is delighted to announce the recent audit by Achilles as part of the UVDB category B1 verification process was extremely successful. Conexus achieved 100% for Health & Safety, 100% for Quality, 100% for CSR and 92% for Environment.

This high level of compliance with the Achilles UVDB Verify Audit provides pre-qualification assurance to utility companies enabling pre-qualified suppliers the confidence that Conexus Recovery meets the high level required for invitation to tenders.

Online Payments System

Conexus Recovery launches online payment system

Conexus Recovery has today launched it's online payment system via the website. Customers can now make payments at any time by simply visiting the Conexus Recovery website payment pages. The payment pages also allow customers to make an offer of repayment along with completing an income and expenditure form online to ensure it meets our affordability checks.

Conexus has also adopted the Standard Financial Statement (SFS), designed by the Money Advice Service and used by many debt advice organisations, as an industry standard measure of customers income and expenditure.

Conexus sees the new online payment and repayment offer system greatly assisting customers in helping them deal with their finances and is fully compliant with all PCI/DSS requirements.

Conexus Recovery receives full FCA authorisation

Conexus Recovery receives full authorisation from the FCA

Conexus Recovery & Field Services is pleased to announce it has now been authorised by the Financial Conduct Authority. Well done to all the staff, the hard work has paid off. This opens the options for Conexus Recovery to work with clients in the regulated industry. If you require any further information or you have a requirement Conexus can help with then please contact us and we will be glad to assist.

Doorstep Voice Recording

Doorstep Voice Recording (DVR) allows Conexus to evidence every visit

Conexus Recovery & Field Services have introduced their Doorstep Voice Recording (DVR) technology to the already successful hand held data capture device. This technology allows all conversations to be recorded (with the customers consent), stored with the data captured during the visit (including photographs and signatures) and all the data plus the voice recording to be encrypted and returned to our CRM system at our Head Office. This system allows evidencing of all our visits and will greatly assist in complaint resolution, training requirements and satisfy our clients that their customers are being treated fairly when dealing with Conexus agents. If you need more information on our DVR system then please contact Conexus on the details displayed at the top of this page.

Conexus Recovery River House Offices

Conexus moves into new offices in Coleraine

Conexus Recovery & Field Services are pleased to announce that they have moved into River House in Coleraine, Northern Ireland.. The office is situated in the heart of Coleraine overlooking the River Bann with a 170 space car park located 10 meters from the River House front door. Our office is located on the 3rd Floor and is protected by full CCTV with identity card swipe access to each floor plus additional swipe access to our office. There is plenty of room for expansion within River House and the building will allow Conexus to grow and allow us to better serve our clients.