Frequently Asked Questions
- How do I confirm that an agent is from Conexus?
- I want to make an arrangement to pay but do not know how much I can afford
- How can I make a payment?
- How and when can I contact Conexus?
- I think my account has been paid, or I don't feel I owe anything
- I already have a debt management plan, what do I do?
Please call us on 02870 348400 if you are in the UK or +353 (74) 9712516 if you have received a visit from one of our agents in the Republic of Ireland. These details will match the contact details on the agents ID card. We will confirm the agents details so that you know you are dealing with an agent from Conexus.
Conexus can help you work out an affordable repayment plan that will suit your individual circumstances. You can call us on 02870 348400, and we will help you work out what you can afford. If you feel you need help or advice with your current financial situations, Conexus can direct you to a number of free and impartial debt advice services.
Conexus has a range of payment methods available, including direct debit, standing order, cheque, payment slips and online card or telephone payments. Call us on 02870 348400 if you would like to make a payment today. If you feel you need help or advice with your current financial situation, Conexus can direct you to a number of free and impartial debt advice services.
Conexus is open Monday to Friday 9am to 8.00pm and Saturdays 9am to 2pm. Simply contact the telephone number printed on the letter you have received, or contact us on 02870 348400.
The best thing you can do is contact us. Please have ready information about why you feel you do not owe anything. If you think you have paid it, when did you pay it and who to? Once you have all the information you need, call us on 02870 348400 and one of our trained telephone advisors will assist you further.
Call us and do not worry. Simply call us on 02870 348400 to speak to one of our trained telephone advisors. Provide them with the details of your appointed representative and we will place your account on hold to allow them time to contact us. Then, all you have to do is pass our letter on to your appointed representative and between us, we will do the rest.