Welcome to a leading debt recovery and field services company! Our success is driven by the highest quality customer service. Skilled, trained agents will carry out a fully compliant call or visit, ensuring all customers are treated fairly! Any vulnerabilities are noted and our agents both on our Contact Centre and in the Field are trained to handle vulnerability and affordability matters. of the uncompromising quality of servicesRead More
Conexus is your one stop solution for all your field visit needs. There is no doubt that we are one of the most innovative using handheld technology complete with full audio recording. Our agents are equipped with the latest and securest technology available. We can gather any data required during our visits, including electronic signatures, photographs, an audio recording of the conversation, a GPS location or barcodes. All this information can be collated and sent to you to give you a full report on all our visits.
Using Conexus means that all our visits are completed using state of the art handheld technology. That means we can provide full evidence of the visit using our Doorstep Voice Recording (DVR). We are one of only a handful of companies that can offer you this service. If you wish to see it in action then please contact us on the details at the top of this page and we can show you what is possible so that you can see using Conexus is definitely an advantage to your business.
A multi platform contact approach allows Conexus to use modern methods to contact our clients customers. Each method can be tailored to your requirements. We utilise SMS messaging, email as well as traditional lettering and telephone methods. We have full auditing on our systems for each and every contact that is made to customers. We would be happy to demonstrate this to show all our systems are fully compliant.
MI Reporting provides you with access to a number of detailed performance reports giving you detail at your fingertips.
All our calls are recorded on the doorstep using our Doorstep Voice Recording (DVR) system to evidence all conversations.
All information is recorded on a hand held device. This also includes photographs, signatures, meter reads I&E and GPS location.